Enabling ratings allows customers to make comments on your products, which can help boost sales and determine if it's desirable to keep selling certain products. Bear in mind that enabling this feature will add to the maintenance of the store, as you will want to keep a fairly close eye on your ratings to ensure inappropriate material is not being posted on your site.
It is not possible to enable ratings on some products and not others. If ratings are enabled, they appear on all products.
Managing Ratings
On this page in the admin console, you can see a list of all of your current ratings. Ratings can be searched by term, and filtered by whether or not they contain phrases you have set up as bad words on your site.
Enabling Ratings
To turn ratings on, you will need to set your RatingsEnabled Setting to Yes. There are also 3 other Settings which affect how your ratings feature works:
Setting Name
Description
RatingsCanBeDoneByAnons
If this is set to Yes, customers do not have to register to post comments on your site. We highly recommend this is left false, as it will cut down on spam/junk postings.
RatingsCommentFrameVisibility
If this is set to Visible, the voting worker window will be shown on product pages. This is for debugging purposes only, this should be set to hidden on a live site.
RatingsPageSize
This determines how many ratings show per page on product detail pages. If the number of ratings on the product exceeds this, customers will have to click a link to navigate through the list. We recommend this be kept to a pretty small number.
Ratings Display
If a product does not yet have a comment, customers will see this on the product detail page:
If they click the link to create a rating, this window will open:
Once the rating is saved, customers will see a box similar to this on the product detail page:
Admin Notification Email
It is possible to have an email notification sent to a store admin every time that a product receives a review. This notification contains the product name, customer information, the rating and comment, and links to the rating and product.
Setting Name
Description
Email.ProductRatingAdminNotification.SendTo
When blank, the admin notification email will not be sent. An email address configured here will receive the Admin Notification email.
Email.ProductRatingAdminNotificationTemplate
The Product Rating Admin Notification email body, by default, is populated with topic Email.Templates.ProductRatingAdminNotificationTemplate. This setting controls the topic which is used.
Badwords
From the Products menu, click Manage Ratings, then click Manage BadWords.
If you're using ratings on your site, you'll want to make sure that inappropriate content doesn't get posted. The Manage Badwords page helps make this faster. You can enter words into the text box on this page and save them, and any ratings containing those words will be flagged. Use the Has Bad Words dropdown in the Filter section on the Manage Ratings page to filter just those ratings which contain bad words. Click the Delete button in each row to delete the rating.
Words must be entered one at a time, and eRatex looks for exact matches. If 'pizza' was entered as a badword, a post with 'pizzas' would not be flagged. The entries are also not case-sensitive, so ABC is the same as abc.
Email This Article
Previous Article
Next Article