By default, once a customer places an order it cannot be edited. If changes need to be made, an ad-hoc charge/refund has to be made to adjust the order total. If desired, store administrators can enable the order editing feature, which allows them to edit almost all elements of completed orders.

Different industries and gateways have different rules on editing completed orders. Check with a professional advisor for the requirements for your site.

Enabling Order Editing

To enable this feature, simply set the OrderEditingEnabled Setting to true.

Editing an Order

To edit an order, find it under Orders > Manage Orders and click the Edit button.

 

Next, you will be able to navigate the site within a mini-browser window and add/remove items from the cart, similar to creating a new order from the admin console.

 

Which Orders can be Edited

To qualify to be edited, orders must:

• Not be CAPTURED
• Not contain gift cards
• Not be an Admin User order
• Not have recurring items
• Not have been previously edited
• Not have had the download email sent (if a digital product)
• Not been marked as shipped
• Not have had the distributor email sent
• Not be a PayPal, PayPal Express or Checkout By Amazon order
• Not be C.O.D., Purchase Order, Check by Mail, or Request For Quote
• Have only a single shipping address (no multi-ship orders)