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Home > Setup & Configuration > Password Information > Forgot Password Troubleshooting

Forgot Password Troubleshooting

Symptoms
When attempting to retrieve a new temporary password from the storefront account signin page using the 'Forgot Your Password?' email field, the site returns the message "There is no registered user with that e-mail address!" although the user account is valid and active.

Cause
This will occur for any Admin or Super Admin customer account when attempting to retrieve a new password using the storefront account signin page. This is a security feature to prevent errant or malicious resetting of your admin account password on the public account signin page.

Solution
If you need to reset your Admin or Super Admin account password, please use the /admin/signin.aspx page for your site (might be a different folder than /admin).


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