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Home > Everyday Tasks > Manage Orders > Transaction States

Transaction States

The different transaction states depend on the payment method and transaction mode of an order. These can be viewed on the Orders > Manage Orders page in the AspDotNetStorefront admin console. The different transaction states are described below: 

Authorized

  • This state means that the credit card or account of the customer has been verified, but payment has not been processed yet. The Capture button must be clicked in order for payment to be collected. 
  • If the transaction mode is AUTH, then this will be the default state after the order has been placed. 
  • The order cannot be marked as fraud if it is still in the authorized state. 
  • Ad Hoc Charge/Refund cannot be created while in this state. 
  • An AUTHORIZED order can be Voided/Marked as Voided, adjusted (Adjust Order Total), or CAPTURED.

Captured

  • The payment has been Authorized (funds verified) and Captured (funding request made). There is nothing further to do in order for the transaction settlement to occur in the payment gateway (within two to four business days typically). 
  • If the transaction mode is AUTH CAPTURE, then this is the state the order will default to after being placed. 
  • The order can be fully Refunded (once settlement has occurred), Marked as Refunded (does not contact gateway), Ad-Hoc Charged or Refunded (partial charge/refund), or Marked as Fraud.
  • It can be Marked as Shipped and/or Printed.

Voided

  • voided order is cancelled. 
  • Once an order is voided, it can only be Marked as Shipped and/or Printed.

Force Voided

  • This allows Pending orders to be voided, or when the transaction has already been voided in the payment gateway.
  • It also unwinds the transaction at the same time restores the inventory. 
  • It can only be Marked as Shipped and/or Printed.
  • A Force Voided order has had the Mark as Voided option used.

Refunded

  • The full payment of the customer will be returned or repaid if the payment gateway was in a state to process the request.
  • If Mark as Refunded was used, no gateway calls were made. You will want to verify the order in the payment gateway.
  • This can only be Marked as Shipped and/or Printed.

Fraud

  • This state is the result of clicking the Mark As Fraud button in a captured transaction. 
  • Once an order is marked as fraud, the IP address of the customer will automatically be blocked. That is why there is an Allow This IP button, to enable the admin to grant the customer access to the store. 
  • The fraud state can still be lifted by submitting the Clear Fraud Flag option. 
  • The Mark As Fraud button will not function on orders entered by admin users. 
  • It can also be Marked as Shipped and/or Printed.
  • Orders Marked as Fraud can be reviewed in the Orders - Manage Orders - Fraudulent Transactions (button) menu.

Pending

  • These orders are still awaiting approval from the store admin.
  • This is similar to the AUTHORIZED transaction state except that the payment method here is not credit card, instead it is a checkcodpurchase order, or request for quote.
  • The Capture button must be clicked for payment to be processed otherwise it can be voided/marked as void to cancel the order. 
  • It can be Marked as Shipped and/or Printed.
  • No payment processing is performed. Capturing a pending order is an acknowledgement that the payment has been received for the order and changes the state to CAPTURED.


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